REFUND POLICY
Effective Date: April, 2026
This Refund Policy explains refund eligibility for monthly services, one-time work, add-ons, and third-party fees.
1) Monthly Services (BrandiketMAX)
- Monthly retainers are non-refundable once work begins for the billing period.
- BrandiketMAX has a 3-month minimum commitment unless otherwise stated in writing.
- Delays or pauses due to missing access/approvals are not refundable.
2) Partial Refunds (When Eligible)
We may issue a partial refund for a new billing cycle only if all conditions below are met:
- Your request is submitted in writing within 3 business days of the charge date; and
- No deliverables/work have started for that billing period (including campaign changes, creative production, reporting, or website work); and
- No third-party costs were incurred (ad charges, software, printing, stock assets, rush fees).
If eligible, refunds may be prorated and may exclude non-refundable fees or third-party charges.
3) One-Time Projects & Add-Ons
Setup fees and one-time services are non-refundable once work begins. Completed and delivered work is non-refundable.
4) Printing & Third-Party Fees
Printing is non-refundable once ordered. Third-party fees are non-refundable once incurred.
5) Billing Disputes
If you believe a charge is incorrect, email info@brandiket.com within 7 days of the invoice date with your business name, invoice number, and the reason for the dispute.
